Hi zulwasaya,

The error sounds like your template's background images are missing. Did you do a manual installation or regular install using the joomla installer?
If this is a new site, then try un-installing the template and then re-installing it. Alternatively, you could manually copy the background folder that is in the template zip file over to your sites's template images folder. Let me know if you need assistance with this.

Hi Zahir,

I paid through Paypal and was sent the link via email. I downloaded a zipped file
UNZIP-neutrino-v1.1 and unzipped this file to produce a folder in which I found another zipped file
NeutrinoPro.j2.5-v1.1
I used this file to do a regular install using the Extension Manager Install.
I uninstalled and reinstalled but still the same error message. Looking at the zip file I do not see any
\images\background folder. Is it missing from the zip file?
Thank you and please let me know the next step.

Hi Zulwasaya,

I think I know where the problem may lie - in which case there will be a minor update released later today which you will be able to download to fix this problem.
I will also post here once done.

same problem like zulwasaya. Try to do like what your suggestion but still problem....

Im really sorry for the inconvenience! I've updated the template with a fix for this and another little fix for the featured items display. You may download it by clicking on your order link (you should both receive the link in your mail soon as well).

Hope that helps!

Thank you Zahir, it works fine now.